RN Care Coordinator

Location: 768 Mountain Ranch Rd - Redding / CA

Job type

Employment type: Full-Time

Pay: Competitive/year

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Job description

Req#: 119058


For more than 70 years, Mercy Medical Center Redding has offered comprehensive health care in the North State, providing acute care and a full range of medical services.  The 267-bed hospital offers major medical services including a Level II Trauma Center as well as specialized Cardiovascular Care, Stroke Care, Orthopedics, Neurological Surgery, Comprehensive Cancer Care, Maternity Care, and da Vinci Robotic Surgery.  It is the sole provider of obstetrical services, along with the only Level III Neonatal Intensive Care Unit in Shasta County.  In addition, the hospital’s network of care includes Mercy Home Health and Hospice and Dignity Health Connected Living.  Mercy Medical Center Redding is a member of the Dignity Health system and is a sister facility to St. Elizabeth Community Hospital in Red Bluff and Mercy Medical Center Mt. Shasta. As one of the area’s largest non-profit employers, we are proud to give back to the community by providing many programs and services to benefit overall health.

Visit https://www.dignityhealth.org/north-state/locations/mercy-redding to learn more.


Position Summary:


Under direct supervision the incumbent is responsible for assessing, planning, facilitating and advocating for options and services through a continuum of care from point of contact through discharge on assigned patients. The incumbent performs this role in such a manner as to meet the individuals health needs while promoting quality and cost effective outcomes. The position's emphasis will be on care coordination, communication and collaboration with nursing, physicians, departments within the medical center, insurers and post acute service providers to pace the care toward optimal outcomes within the appropriate level of care. 


The incumbent will advocate for the patient and family by identifying and valuing patient choice, spiritual needs, cultural, language and socio-economic barriers to care transitions. In addition, the incumbent will protect confidentiality while striving to achieve high levels of patient satisfaction. The incumbent consistently conducts the utilization review process and the discharge planning process as required by hospital policies, standards of practice and Federal and State regulations. The position reports to the Manager Care Coordination.

Case Management, Care coordination, RN Care Coodinator, CCM







Minimum Qualifications:

  • Associate degree in Nursing from an accredited school of nursing required
  • Current California RN license required
  • Three (3) years of experience in nursing within an acute care hospital setting and prior care coordination experience in a clinical or insurance setting required (may waive based on operational needs)
    • Master's of Science in Nursing with a concentration in Case Management may serve as a substitute for the experience requirement
  • Excellent customer service and presentation skills required
  • Strong interpersonal and written communication skills required
  • Demonstrated abilities to apply analytical and problem-solving skills and to manage multiple tasks or projects effectively required
  • Abilities to work independently as needed with a high degree detail orientation and to work efficiently in a fast-paced, ever changing environment required


Preferred Qualifications:

  • Bachelor of Science in Nursing degree or equivalent experience preferred
  • CCM certification preferred

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About company

We welcome the chance to help you feel your best. Excellent, affordable health care, delivered with compassion, is what we stand for. Since our founding in 1986, we've made it our goal to create environments that meet each patient's physical, mental, and spiritual needs. We also believe this healing philosophy promotes the wellbeing of our staff and the places they serve. Dignity Health is made up of more than 60,000 caregivers and staff who deliver excellent care to diverse communities in 21 states. Headquartered in San Francisco, Dignity Health is the fifth largest health system in the nation and the largest hospital provider in California. Through teamwork and innovation, faith and compassion, advocacy and action, we endeavor every day to keep you happy, healthy, and whole.
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